Help & Support
Get help with Relay Works services, including SMS authentication, developer tools, and account management. We're here to support you with any questions or issues you may encounter.
SMS Support
SMS-Related Support
Email:sms-support@relayworks.com
SMS Help:Text HELP to any Relay Works SMS number
Stop SMS:Text STOP to any Relay Works SMS number
Response Time:Within 24 hours for SMS-related issues
General Support
Technical Support & General Inquiries
Email:support@relayworks.com
Response Time:Within 48 hours during business days
Business Hours:Monday - Friday, 9 AM - 6 PM PT
Common SMS Issues
Not receiving SMS verification codes?
- Check that your phone has cellular signal and SMS is enabled
- Verify you entered the correct phone number
- Check if messages are being filtered to spam/junk folders
- Wait a few minutes - carrier delays can occur
- Try requesting a new code if the previous one expired
Want to stop receiving SMS messages?
- Text STOP to any Relay Works SMS number
- You'll receive a confirmation that you've been unsubscribed
- Note: This may affect SMS-based authentication features
- You can re-enable SMS by contacting support
Concerned about SMS charges?
- Relay Works doesn't charge for SMS messages
- Your mobile carrier may charge based on your plan
- Contact your carrier for information about your messaging rates
- Standard message and data rates may apply
SMS not working with your carrier?
- We support major U.S. carriers (Verizon, AT&T, T-Mobile, Sprint, etc.)
- Some smaller carriers may have limited support
- Contact sms-support@relayworks.com if you're experiencing carrier issues
- International SMS may not be supported
Developer Support
API & Integration Support
Email:dev-support@relayworks.com
Documentation:Visit our developer docs for API references and guides
Open Source:Check our GitHub repositories for community support
Account & Billing Support
Account Management & Billing
Email:billing@relayworks.com
Issues:Account access, billing questions, subscription changes
Response Time:Within 24 hours for billing-related inquiries
Emergency & Security Issues
Urgent Security Matters
Email:security@relayworks.com
For:Account security breaches, unauthorized access, security vulnerabilities
Response:Urgent security issues are addressed within 4 hours
Legal & Compliance
Legal Inquiries
Email:legal@relayworks.com
Privacy:privacy@relayworks.com
For:Terms of service, privacy policy, compliance questions
Before Contacting Support
To help us assist you more efficiently, please include:
- Your account email address (if applicable)
- Phone number experiencing issues (for SMS support)
- Description of the problem and steps you've already tried
- Error messages or screenshots (if relevant)
- Mobile carrier and device type (for SMS issues)
- Approximate time when the issue occurred
Service Status
Check our service status page for real-time information about any ongoing issues or maintenance:
Status Page: status.relayworks.com
Updates: Follow us for service announcements and updates
Quick SMS Help Reminder
For immediate SMS help, text HELP to any Relay Works SMS number you've received messages from. You'll get a response with contact information and basic troubleshooting steps.